Shipping policy
📦 Shipping Policy – RelaxPoint
Thank you for choosing RelaxPoint! We are committed to providing high-quality orthopedic pillows and ensuring a smooth and transparent shipping process for our customers throughout Europe and the United States.
🌍 Shipping Regions
We currently ship to:
All European Union (EU) countries
United Kingdom
United States of America
If your country is not listed during checkout, please contact us directly - we will do our best to accommodate your request.
🚚 Shipping Methods and Carriers
We work with trusted international carriers, including:
DHL Express
UPS
FedEx
National Postal Services (for economy options)
You will be able to choose your preferred shipping option during checkout.
⏱ Processing and Shipping Time
Order Processing Time: 1-2 Business Days
Estimated Shipping Time:
Europe: 3-7 Business Days
USA: 5-10 Business Days
Shipping time may vary depending on your location and customs procedures.
💸 Shipping Cost
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is available for:
Orders over 100 EUR / 120 USD
Selected countries and shipping methods (check during checkout)
📦 Customs Duties, Taxes, and Duties
International orders may be subject to customs duties and taxes (depending on your country's regulations).
These fees are not included in the item or shipping cost and are the buyer's responsibility
🔁 Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the carrier's website.
❗ Delivery issues or damaged goods
If your package is delayed, lost or arrives damaged:
Contact the carrier and provide the tracking number.
Contact our support team - we will be happy to help and resolve any issues.
📞 Contact us
If you have any questions about delivery or need help with your order, contact us:
Email: products24by365@gmail.com
Phone: +4917621880259
🛏 RelaxPoint - Your journey to better sleep starts here.